Descrizione

Intended Audience

• System administrators
• System integrators

Prerequisites

This course requires completion of one of the following prerequisites:

• VMware vSphere: Fast Track [V6.x] or [V7]
• VMware vSphere: Install, Configure, Manage [V6.x] or [V7]
• VMware vSphere: Optimize and Scale [V6.x] or [V7]
• Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended.

Objectives

By the end of the course, you should be able to meet the following objectives:

• Introduce troubleshooting principles and procedures
• Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
• Describe the benefits and capabilities of VMware Skyline
• Explain the purpose of key vSphere log files
• Identify networking problems based on reported symptoms, validate, and troubleshoot the reported problem, identify the root cause, and implement the appropriate resolution
• Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem
• Troubleshoot vSphere cluster failure scenarios and analyze possible causes
• Diagnose common VMware vSphere® High Availability problems and provide solutions
• Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select the correct resolution
• Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
• Troubleshoot performance problems with vSphere components

Certifications

Attending this course meets the training requirement to achieve the following certification:

• VMware Certified Professional – Data Center Virtualization (VCP-DCV)

Attending this course is also recommended if you aim to achieve the following certification:

• VMware Certified Advanced Professional – Data Center Virtualization (VCAP-DCV) Deploy

Outline

1  Course Introduction
•  Introductions and course logistics
•  Course objectives

2  Introduction to Troubleshooting
•  Define the scope of troubleshooting
•  Use a structured approach to solve configuration and operational problems
•  Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3  Troubleshooting Tools
•  Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems
•  Identify important vSphere log files and interpret the log file contents
•  Describe the benefits and capabilities of VMware Skyline
•  Explain how VMware Skyline works
•  Identify uses for Skyline Advisor

4  Troubleshooting Virtual Networking
•  Analyze and resolve standard switch and distributed switch problems
•  Analyze virtual machine connectivity problems and fix them
•  Examine common management network connectivity problems and restore configurations

5  Troubleshooting Storage
•  Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and
configuration problems
•  Analyze and resolve common VM snapshot problems
•  Identify and resolve multipathing-related problems, including common causes of permanent device loss
(PDL) and all paths down (APD) event problems

6  Troubleshooting vSphere Clusters
•  Identify and recover from problems related to vSphere HA
•  Analyze and resolve VMware vSphere® vMotion® configuration and operational problems
•  Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

7  Troubleshooting Virtual Machines
•  Identify, analyze, and solve virtual machine snapshot problems
•  Troubleshoot virtual machine power-on problems
•  Identify possible causes and troubleshoot virtual machine connection state problems
•  Diagnose and recover from VMware Tools™ installation failures

8  Troubleshooting vCenter Server and ESXi
•  Analyze and fix problems with vCenter Server services
•  Diagnose and troubleshoot vCenter Server database problems
•  Examine ESXi host and vCenter Server failure scenarios and resolve the problems

Informazioni aggiuntive